Support includes access to our support team Monday through Friday, 8:00 AM – 5:00 PM, via phone, email, or go2tech – our live, on-demand remote support tool.  You’ll also have access to any new versions of your software released during the term of support.

If you are running the most current version of the software, it is designed to update automatically when support is renewed.  If this is the case, and you try to manually enter your keycode, you can expect to see a message: “Keycode already in use.”  For other issues, please contact your account manager or technical support.

AllMax software programs are licensed by Seats, or the number of individually named users who have access to the software.

When you submit the form, it is sent to a member of our sales team.  Once it is received, we will contact you (by phone or email) and follow up with you on your request.  If you specifically request a demo, we will work with you to schedule a personalized online demonstration at your earliest convenience.  Demonstrations typically take 45 minutes to an hour.  If you prefer a session that is more brief, we will be glad to work within your time constraints.

Contact Sales now: sales@allmaxsoftware.com

When you purchase a software package from us, we will ship you a USB drive with your software loaded onto it.  With the USB drive, we also include a welcome package.

You also receive a year of complimentary support with every purchase.  Your account manager can fill you in on any additional items or benefits that you may receive.

No.  The software is intended to be run as a desktop applicaiton in a local environment, on your own computer or server.

Yes.  You own all of the rights to your data and you are also responsible for storing the data.  AllMax Software does not host data, or store any client data.

The database is the back-end of the software that holds all of the data and tables.  Depending on the software, the database in use will be either Microsoft SQL Server or Pervasive PSQL.

There is an optional Annual Support Fee.  The first year of support is included with the purchase and there will be an option to continue that support for a cost that will depend on your license.

Yes, the software has the ability to pull in SCADA and Historian data.  These options are available as add-ons, and might depend on compatibility with your SCADA software.

Contact your Account Manager (sales@allmaxsoftware.com).  Depending on the issue, there are options to get back in support, or pay for support by the hour.

System requirements are listed on the product downloads, and a specific to each program.  Find your program, and the system requirements can be found in the Installation Guide.

Yes, we will try to convert all data.  You will have to work with Technical Support and your Account Manager to ensure that the data can be converted.

Contact our accounts receivable department at accounts@allmaxsoftware.com or your account manager and they will be able to help you out.  You can also call 800-670-1867.

You can reach the technical support department by calling 800-670-1867 and asking for support, or by emailing go2tech@allmaxsoftware.com.

You can also click Technical Support in the menu of this website for more options.

AllMax issues statements on all open invoices at the beginning of each month.  If you received a statement and have not received any invoice, please contact our accounts receivable department at accounts@allmaxsoftware.com or 800-670-1867.

In your software click on “File” and “Application Info” to view important information about your license.

Operations version 11.25 and Antero version 6.15.  If you are running an older version, you should contact Technical Support to upgrade to the latest version.

AllMax software runs in a Windows environment and needs a full operating system to work successfully.  Check out our Knowledge Base for an article outlining a full list of compatible database versions and operating systems.